Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful design, seamless returns, and customer-first decision-making.
Marginally Better S01E05: Small Is the New Smart: Why Simplicity Wins in Customer Experience
Is your small business secretly holding the upper hand? In this episode, Joe Taylor, Jr. explores why the tiniest companies are winning big in a world of sky-high customer expectations.
Marginally Better S01E01: Experience & Excellence: The Rise and Fall (and Rise Again) of Customer-First Companies
Join host Joe Taylor Jr. as he explores the fine line between customer experience triumphs and costly missteps. Joe breaks down what happens when businesses lose sight of what truly matters—delivering a great customer experience at its core.