Marginally Better S01E13: The Waiting Game Winners
Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight. In […]
Marginally Better S01E09: The Death of the Phone Call (And Why That’s a Problem)
In this episode of Marginally Better, Joe Taylor, Jr. explores the rising “telephobia” reshaping customer service, why voice calls still convert better than any other channel, and how leading companies are bridging the gap between digital fatigue and high-touch connection.
Marginally Better S01E02: From Feedback to Fallout: What 2025 Teaches Us About Customer Experience
In this episode of Marginally Better, Joe Taylor, Jr. explores the disconnect between Customer Experience data and tangible business results.