Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience
Is your small business secretly holding the upper hand? In this episode, Joe Taylor, Jr. explores why the tiniest companies are winning big in a world of sky-high customer expectations.
Marginally Better S01E04 When Customer Experience Goes Wrong: AI Promises, Survey Fatigue, and Subscription Traps
AI gone rogue, broken feedback loops, and cancellation nightmares—this episode of Marginally Better exposes how even well-intentioned customer experience efforts can backfire.
Marginally Better S01E03 The Experience Revolution: From Broken Systems to Billion-Dollar Opportunities
In this episode of Marginally Better, Joe Taylor, Jr. explores how accessibility, government innovation, and the delicate balance between UX and CX are redefining what it means to serve customers in the digital age.
Marginally Better S01E02: From Feedback to Fallout: What 2025 Teaches Us About Customer Experience
In this episode of Marginally Better, Joe Taylor, Jr. explores the disconnect between Customer Experience data and tangible business results.